Frequently Asked Questions

Airport Transfers FAQs

How will we meet the chauffeur at the airport?

Your chauffeur will text you when your flight has landed and will let you know the meeting arrangements which may be inside or outside the terminal building depending on the airport. We can provide a meet and greet service at any airport on request.

What happens if my flight is delayed?

We will be tracking your flight and will adjust our schedule accordingly.

What if my flight details change?

Just keep in touch with us by phone or email, providing an update as soon as you can. We will arrange your pick-up around your new arrival date, time or airport.

If my flight arrives early will my chauffeur be there?

Yes they will. We know air travel can be unpredictable so we track your flight to keep up to date with the arrival time. We ensure our bookings are carefully scheduled so we don’t leave you hanging around at the airport when you’re ready to get home.

How far in advance do I need to book?

To avoid disappointment, we recommend booking as soon as you’ve made your travel plans. However we can take short notice bookings if we’ve got a car and chauffeur available.

I'm bringing my child - do you provide baby / child seats?

We don’t have baby / child seats. However if you would like to use your own seats, we can accommodate this and keep them safe until your return journey.

Pricing and Tariff FAQs

When and how do I pay for my booking?

Our preferred method of payment is bank transfer. We require a 40% deposit to secure your booking and the remainder is required 7 days before your journey. If your journey is at short notice we will take all payments before travel. We can accept card payments and cash also.

What if I need to cancel my booking?

Please see our terms and conditions. Terms

Can I set up an account?

Yes, you can. We can invoice per trip, weekly or monthly according to your preference.

Are your vehicles safe?

All of our vehicles are subject to regular servicing and MOTs. The chauffeur will perform a daily check on the vehicle before undertaking any journeys.

Will I be charged extra for congestion charging zones or road tolls?

No, all of our pricing is inclusive of any relevant road charges.

Do your prices include VAT?

Prices are subject to VAT at 20%.

Is there an extra charge for bank holidays or Christmas?

We only charge extra at Christmas and New Year.

Why Choose Us?

Immaculately dressed chauffeurs

Licensed drivers

All drivers are DBS checked

VIP service with complimentary refreshments

In-car WiFi and device charging

Premium Vehicles

Executive Mercedes models

Luxurious and comfortable

Reclining Leather Seats

Climate Control

Decorated wedding cars

Bromsgrove Chauffeur Driven Cars

Testimonials

Bromsgrove Chauffeur Driven Cars
Bromsgrove Chauffeur Driven Cars
Bromsgrove Chauffeur Driven Cars
Bromsgrove Chauffeur Driven Cars
Muhammad ImranMuhammad Imran
10:43 14 Sep 23
First class Airport transfer. Absolutely amazing! Best experience I have ever had and would highly recommend to anyone wanting a real chauffeur experience!
Mandy CastleMandy Castle
19:33 11 Sep 23
Highly recommend, lovely cars, polite driver & turns up on time. Will definitely use again
Peter RaggPeter Ragg
14:15 11 Sep 23
Brilliant service, immaculately presented, very friendly and professional. I will definitely use again. Many thanks Sami, all the best!
Emma OvenallEmma Ovenall
12:03 08 Sep 23
Absolutely amazing service, thank you so much Sami, cannot recommend this company enough. Please use
Amina AdilovicAmina Adilovic
22:37 06 Sep 23
First class service from start to finish.You are treated like a celebrity.Always on time, no messing around, would not use anyone else.100% RecommendedThank you
Charlotte McFarlingCharlotte McFarling
14:13 03 Sep 23
Very very happy with the airport drop off and collection we had to Manchester for 6 people plus suitcases. Driver was prompt, friendly and vehicle was spotless. Would 100% recommend and will definitely use again.
Dean SandersDean Sanders
11:50 29 Aug 23
They managed our booking well. Always sent updates prior to either collection. On time (if anything, early) and exactly where we agreed.Vehicles were spot on, new, clean and what you’d expect.Whenever there was a need for an update (flight delay), they were already aware and managed accordingly.Will definitely use them again and recommend others do.
sue protheroesue protheroe
17:38 24 Aug 23
I can highly recommend Sassi Executive Travel as a highly reliable, and professional set up. Completely brilliant from start to finish. The day's travel experience was effortless and enjoyable for our group. We needed a service that offered flexible pick up time, stop off if needed and comfort to conduct a business meeting en route. Sassi was courteous, friendly, and attentive and we would definitely book with Sassi again. Thank you very much !
Katy RobsonKaty Robson
16:50 24 Aug 23
Travelled for work purposes between Birmingham and Bristol. Very comfortable journey. Smooth drive. Professional service. Vehicle felt very spacious. Plenty of room for 4 of us.
Anthony ParkesAnthony Parkes
09:24 12 Aug 23
We used the people carrier to transport our Bridal party to our wedding.I have to say the whole process was effortless. From communication with requirements before the wedding to the exceptional service on the day the whole experience was 5 stars and deserves an extra special review. Has to be said the pricing was more than fair as well.Thank you everyone at Sassi for giving us one less thing to worry about on our special Day. If our photographer got any decent pictures (as it was raining) I’ll sent them your way when I receive them.
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About Us

Travelling by road is often the simplest option to get from A to B, however, time behind the wheel can be stressful, time-consuming and boring. Let us take the stress out of your journey, so you can use the time to relax or catch up on some work while one of our skilled drivers navigates smoothly to your destination.

Contact Us
Contact Details

Telephone

+44 (0)333577 8001

Email

info@topchauffeur.co.uk

Address

Cofton Hackett
Birmingham
B45 8PJ