FAQ's
Professional Chauffeur Services across Worcestershire, Bromsgrove, Droitwich, Kidderminster, Redditch, Stourbridge and South Birmingham
Airport Transfers FAQs
How will we meet the chauffeur at the airport?
Your chauffeur will text you when your flight has landed and will let you know the meeting arrangements which may be inside or outside the terminal building depending on the airport. We can provide a meet and greet service at any airport on request.
What happens if my flight is delayed?
We will be tracking your flight and will adjust our schedule accordingly.
What if my flight details change?
Just keep in touch with us by phone or email, providing an update as soon as you can. We will arrange your pick-up around your new arrival date, time or airport.
If my flight arrives early will my chauffeur be there?
Yes they will. We know air travel can be unpredictable so we track your flight to keep up to date with the arrival time. We ensure our bookings are carefully scheduled so we don’t leave you hanging around at the airport when you’re ready to get home.
How far in advance do I need to book?
To avoid disappointment, we recommend booking as soon as you’ve made your travel plans. However we can take short notice bookings if we’ve got a car and chauffeur available.
I'm bringing my child - do you provide baby / child seats?
We don’t have baby / child seats. However if you would like to use your own seats, we can accommodate this and keep them safe until your return journey.
Pricing and Tariff FAQs
What if I need to cancel my booking?
Please see our terms and conditions.
Can I set up an account?
Yes, you can. We can invoice per trip, weekly or monthly according to your preference.
Are your vehicles safe?
All of our vehicles are subject to regular servicing and MOTs. The chauffeur will perform a daily check on the vehicle before undertaking any journeys.
Will I be charged extra for congestion charging zones or road tolls?
No, all of our pricing is inclusive of any relevant road charges.
Do your prices include VAT?
Prices are subject to VAT at 20%.
Is there an extra charge for bank holidays or Christmas?
We only charge extra at Christmas and New Year.
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From Our Clients
Here’s what some of our happy customers have to say about us! Read what our clients have to say about their experiences and share why they chose us.
“Brilliant service. Transfer from home In Gloucestershire to Heathrow and collection on our return from holiday. Very early morning start was no problem. Comfortable executive Mercedes, everything on time. Faultless.“
David Main
“Wonderful service. Prompt and easy pick up and a very friendly driver. Would recommend for anyone who needs to make a journey.“
Beth Guilherme
“Service was just perfect, kept in contact, on-time with a smooth steady drive, provided water and sweets for the journey, nothing was too much trouble. Class!.“
Amanda McDermott
“Superb service front start to finish.
Punctual, polite and a beautiful clean vehicle.
Delayed collection on return journey and driver more than happy to wait. 5 star! 👏🏼.”
Richard Young
